We set up Homecare Technologies in 2013 to help find solutions for people either living alone or caring for loved ones.

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Terms & Conditions

 

General

We at HomeCare Technologies are committed to providing products that will help create a better and safer environment for you and your loved ones. The vast majority of our products are simple to use and require little or no setting up. If you do need assistance, just give us a call and we'll help get you started.

 

For equipment that is subject to sensitivity adjustment it is the responsibility of the person setting up and monitoring the system to ensure everything is working correctly. Please make sure you fully understand how to use and adjust the sensitivity of products before  you use them. This is especially important for epilepsy monitors etc. Similarly with products that are subject to 'wear & tear' it is the responsibility of the person using the product or their carer to check and test the product regularly.

 

HomeCare Technologies are not responsible for false alarms or alarm failures and we recommend testing equipment on a regular basis and following manufacturers guidelines.

 

The products on this website are not intended to replace medical or carer supervision but to assist it.

 

 

Warranty and Replacement

All equipment is covered with a 12 month warranty except  consumables such as bed mats etc. Consumable Items are subject to manufacturer warranty. If you are unsure of a product's warranty then please contact us by email to info@homecaretechnologies.ie

All products returned for refund must be returned within 28 days, in original packaging, unused and undamaged. Postage cost to return the product cannot be refunded.

Any faulty items will be replaced or refunded once the item is returned to us and the fault is established, subject to cover by manufacturers warranty.

Damaged items are not eligible for refund or replacement unless they were received in damaged condition from the Courier. In this event, please report this to us as soon as goods are received.

 

Returns

Products for return must be returned to us in original packaging and undamaged within 30 days. Full cost of the product will be refunded if we receive the product in this condition. A 20% handling charge will be applied to any goods returned within 30 days if packaging is missing or damaged.

 

 

Cancellation

Your order can be cancelled at any time. If the product has been shipped before cancellation is made, the cost to return product to us will not be refunded. Refund will be issued once the product has been received by us and has not been opened or damaged.  

 

Shipping & Costs

All stock items are shipped by courier on the same or next working day. It is important to give a contact telephone number when ordering so the courier can make contact if no-one is at the address at time of delivery. Tracking numbers are available upon request. Most items, once they are shipped within Ireland, arrive the following day. 

We use a courier that will contact you prior to delivery to ensure that you are there at the agreed time, the parcels can also be tracked.  

Most items will have a 8.00 euro shipping charge within Ireland. Larger or Heavier items are 15.00 euro within Ireland. 

Shipping rates will be shown after you have selected a product and have given your delivery address online prior to payment being made. 

If you are not sure of shipping charges please contact us on 1890 344 344 with product details and shipping address.

For urgent cases express shipping can be arranged, please contact us and we will do our best to help. Please note express shipping is subject to charges of courier and location.

 

Collection 

All orders can be marked for collection when ordering either on line, by postal order or when ordering over the phone. Once we receive the order we will contact you to let you know when your items are ready for collection.  Collection can be made from our office at this address: HomeCare Technologies, Classis Businesses Centre, Classis, Ovens, Cork, F31 PF21.

 

International Shipping

We can ship worldwide and charges will vary depending on destination and product size. If you wish to have a product collected by a preferred courier, we will have the product packed and labelled ready for collection. Please contact us for costs or to arrange a collection.

 

Unavailability and Price Changes

If a product is no longer available and you have placed your order before we have been informed by the manufacturer, we will contact you and offer a full refund and or suggest an alternative product. If the manufacturer's prices change or a mistake has been made and we have not been able to change the price on the website before a product is ordered, we may need to inform the customer that the product is no longer available at the price shown. We will do our best to accommodate the customer but a full refund will be issued if the matter can not be resolved.